Technology-driven customer service ineptitude

Rental car company website homescreen with a BMW and the words "Don't Rent a Car. Rent THE car."

At the risk of sounding like a “Get off my lawn!” old person, I can’t help but marvel at how technological failures can ruin a customer experience. As I descend (ascend?) into “Get off my lawn!” maturity, I have noted a steep decline in customer service in all facets of life. Perhaps you have as … Continue reading Technology-driven customer service ineptitude →

Helpers

By now you’ve heard about Kathryn Stockett’s novel and recently released film “The Help.” The story looks at the lives of African American maids and the white women they serve in Jackson, Miss., in 1960. Stockett has obviously hit a nerve. Her book is currently number one on the New York Times’ combined print and … Continue reading Helpers →