Technology-driven customer service ineptitude

Rental car company website homescreen with a BMW and the words "Don't Rent a Car. Rent THE car."

At the risk of sounding like a “Get off my lawn!” old person, I can’t help but marvel at how technological failures can ruin a customer experience. As I descend (ascend?) into “Get off my lawn!” maturity, I have noted a steep decline in customer service in all facets of life. Perhaps you have as … Continue reading Technology-driven customer service ineptitude

Celebrating all the things all at once

A young couple in front of a brick wall

In a time before memory, decisions were made that caused the first weekend in May to fill to overflowing each year. It’s particularly acute this year as we try to squeeze in our 28th wedding anniversary, our middle child’s 20th birthday, moving said child back home for the summer from college and working commencement for … Continue reading Celebrating all the things all at once