The lost art of listening

Hello, my name is Lance, and I have listening problem. This week I attended one of those four-hour workplace training sessions on emotional intelligence. It included an exercise on active listening. I was horrible. The humiliating experience caused me to reexamine a fundamental assumption about myself. Deep down, I believe that I have pretty good … Continue reading The lost art of listening

‘Yes’ and ‘No’

The argument usually starts with this admonition from my wife: “You need to learn to say ‘No.’” The problem is that by the time this conversation happens, it’s too late. I’ve already committed myself to a number of conflicting responsibilities. At the moment I say “Yes” to anything, I’m starting down a path that will … Continue reading ‘Yes’ and ‘No’